Resizing & repairs
Because every jewel deserves to be worn and loved for a lifetime.
Ring Resizing
Don’t worry if your ring doesn’t fit perfectly the first time — it happens to the best of us when shopping online! That’s why I offer a free of charge resizing service but shipping fees and import taxes are to be covered by clients, so if you're not in the EU please be aware of your country’s customs regulations when shipping to prevent any costly surprises!
International customers (including UK): please make sure to mark clearly that all costs are covered by the sender. Unfortunately, if the courier charges me import taxes, I’ll have to send you the receipt for reimbursement.
Once I receive your ring, I’ll resize it with love and care, and send it back to you as soon as it’s ready. Just let me know your new size in advance so I can prepare everything for you.
Repairs
Life happens — if your jewel ever needs a little extra care, I also offer a repair service. Whether it’s a clasp, chain, or a small adjustment, I’ll be happy to restore your piece so you can keep wearing it for many years to come.
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Repairs are usually complimentary for my clients.
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Depending on the type of damage, some repair costs may apply, but I’ll always let you know beforehand.
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As with resizing, shipping and any customs fees are covered by the customer.
How to start the process
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Send me an email via the contact page or to indomitaheirlooms@gmail.com with your order number, a short description of the issue, and photos if possible.
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I’ll guide you through the next steps and share the return shipping address.
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Once I receive your jewel, I’ll take care of everything and send it back to you as soon as it’s ready.